Privacy Policy

Last updated: September 5, 2026

At PEONISA, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how PEONISA ("PEONISA", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our online store, use our services, communicate with us, or otherwise interact with PEONISA.

Our online store is powered by Shopify, which provides the ecommerce platform and related technology used to operate our storefront.

Information We Collect

Depending on how you interact with PEONISA, we may collect or process the following information:

• Identity and contact information, such as your first name, last name, email address, and phone number.
• Billing and delivery information, such as your country or region, address, apartment or additional address details where provided, city, postal code where applicable, billing address, and delivery address.
• Order and transaction information, such as products selected, cart contents, product options, quantities, order details, prices, payment status, delivery information, and transaction records associated with your order.
• Measurement and customization information, including measurements, specifications, and item notes that you choose to provide in connection with an order.
• Account information, where customer account features are available, such as account details, preferences, and settings.
• Communications, including information you provide when you contact PEONISA or communicate with us through customer-support channels, including WhatsApp.
• Device and usage information, such as your IP address, browser type, device and network information, cookie identifiers, and information about how you interact with our online store.
• Marketing preferences, including whether you choose to receive news, offers, or other marketing communications from PEONISA.

How We Collect Information

We may collect information directly from you when you use our store, provide information, communicate with us, or subscribe to our communications.

Some information may also be collected automatically through cookies and similar technologies when you use our website. We may also receive information from Shopify and service providers used to operate and support our store.

How We Use Your Information

We use personal information as reasonably necessary to operate PEONISA and provide our services, including to:

• operate, maintain, secure, and improve our online store;
• process and manage orders and customer requests;
• use measurements, specifications, and item information for the purposes for which you provided them;
• communicate with you and provide customer support;
• manage customer accounts and preferences where available;
• facilitate payment, transaction, and delivery services where available;
• detect and prevent fraud, misuse, unauthorized activity, and security incidents;
• send marketing communications where you have subscribed or where otherwise permitted;
• understand and improve how our online store and services are used; and
• comply with applicable legal and regulatory requirements.

Measurements and Order Information

Certain PEONISA products involve measurements or specifications provided by the customer. This information may form part of the personal information associated with your order.

We use this information only as reasonably necessary to process, prepare, manage, and support the relevant order and related customer service.

Please avoid providing unnecessary sensitive or confidential information in measurement fields, item notes, or customer communications.

Payment Information

PEONISA does not store complete payment card numbers or card security codes (CVV) in systems controlled by PEONISA.

Where electronic payment services are made available, payment information may be collected and processed by Shopify and the applicable payment provider to process transactions, maintain payment security, prevent fraud, and meet applicable requirements.

Shopify and applicable payment providers handle payment information in accordance with their own privacy, security, and payment-processing practices.

WhatsApp Communications

PEONISA may use WhatsApp as a customer communication and order-support channel.

If you choose to communicate with us through WhatsApp, information contained in those communications will be used as necessary to respond to you and provide the requested service.

WhatsApp is a third-party service and handles information according to its own terms and privacy practices.

Please do not send passwords, complete payment card details, identification documents, or other unnecessary sensitive information through WhatsApp.

Cookies and Similar Technologies

Our online store may use cookies and similar technologies to operate the website, maintain functionality and security, remember preferences, understand how the store is used, and improve the customer experience.

Shopify and authorized service providers may also use cookies or similar technologies in connection with the operation and security of our store.

Where privacy or cookie controls are available on our website, you can use them to manage the choices presented to you.

Marketing Communications

If you choose to subscribe to PEONISA marketing communications, we may use the contact information you provide to send you news, product updates, offers, and other PEONISA communications.

You can unsubscribe from promotional email communications at any time using the unsubscribe option included in those communications.

Unsubscribing from marketing does not prevent us from contacting you when necessary regarding a customer-service request, transaction, or other non-promotional matter.

How We Share Information

We may share personal information only where reasonably necessary to operate our store, provide a service you request, protect our business and customers, or meet applicable requirements.

This may include sharing information with:

• Shopify, which provides the ecommerce platform and technology supporting our online store;
• service providers that support functions such as technology, hosting, security, analytics, customer service, payments, transactions, and delivery;
• communication providers, including WhatsApp, when you choose to use those services; and
• government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

We may also share information where you request or consent to the disclosure.

Shopify

Our online store is hosted and powered by Shopify. Shopify processes certain personal information relating to your access to and use of our store in order to provide, secure, maintain, and improve its services.

Information submitted through our Shopify-powered store may therefore be transmitted to and processed by Shopify and its authorized service providers, including in locations outside the country in which you reside.

Shopify may also process certain information for its own purposes in accordance with its privacy practices.

For more information about how Shopify handles consumer personal information, please review Shopify's Consumer Privacy Policy.

Third-Party Services

Our store may contain links to or use services provided by third parties, such as communication, social media, payment, delivery, or other service providers.

When you choose to use an independent third-party service, that provider may process your information according to its own privacy policy and terms. We encourage you to review the privacy practices of services you choose to use.

International Processing

Some technology platforms and service providers used by PEONISA operate internationally. As a result, personal information may be processed or stored outside the country in which you reside where necessary to provide our services.

Where personal information is transferred or processed internationally, it will be handled in accordance with applicable requirements.

Security and Retention

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through unsecured channels.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, supporting customer requests, maintaining appropriate business and transaction records, preventing fraud, resolving disputes, and meeting applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information, why it is being processed, and applicable requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to be informed about how your information is used, access your personal information, request a copy of it, request correction or completion of inaccurate information, request deletion or destruction where applicable, and withdraw consent where processing is based on consent.

You may also unsubscribe from promotional communications at any time using the unsubscribe option provided in those communications.

To submit a privacy-related request, please contact PEONISA using the contact details below. We may need to verify your identity before processing your request in order to protect your personal information.

Children's Privacy

PEONISA's services are not directed to children, and we do not knowingly seek to collect personal information from children contrary to applicable requirements.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

When we make updates, the revised version will be published on this page and the "Last updated" date will be updated.

Contact Us

If you have questions about this Privacy Policy, how PEONISA handles personal information, or would like to submit a privacy-related request, please contact us through WhatsApp.

WhatsApp: +966 57 268 0341  —  Contact via WhatsApp