Customer Care
Ordering via WhatsApp
PEONISA currently accepts orders through WhatsApp.
To place an order, select your preferred product, variant, measurements where required, and quantity, then add the item to your cart. From the cart, choose Order via WhatsApp to send your order details directly to PEONISA.
Your WhatsApp order may include the selected product, product code, selected option, quantity, measurements provided for the item, item notes, item total, and cart total.
Submitting an order through WhatsApp does not by itself confirm availability or final acceptance. A PEONISA representative will confirm availability, delivery details, final pricing, payment arrangements, and any remaining order information before the order is finalized.
Measurements & Made-to-Order
Each PEONISA piece is prepared according to the measurements and specifications provided by the customer when placing the order.
Where measurements are required, Abaya Length and Chest Width must be entered accurately. Body Weight may be provided optionally as additional fit guidance.
Customers are responsible for reviewing their measurements carefully before confirming an order. If any information appears unclear or incomplete, PEONISA may contact the customer before proceeding with preparation.
Because each piece is made to order and prepared according to customer-provided measurements and specifications, return, exchange, and cancellation eligibility differs from ready-made products.
Shipping & Delivery
PEONISA currently delivers across Saudi Arabia and the GCC.
Preparation begins after full payment for the order has been completed.
Orders are typically prepared within 7–14 days. During periods of high order volume, preparation may take approximately 14–20 days.
These timeframes refer to order preparation only and do not include courier delivery time.
Delivery time may vary depending on the destination, courier service, item requirements, and current order volume.
Shipping charges and delivery details will be confirmed before the order is finalized. Once your order is ready for dispatch, PEONISA will provide the relevant delivery information where available.
Returns & Exchanges
Each PEONISA piece is made and prepared specifically according to the measurements and specifications provided by the customer when placing the order. For this reason, our abayas are considered made-to-order and customized pieces rather than ready-made products.
Accordingly, once an order has been prepared or delivered, it is not eligible for return or exchange, except where there is a verified manufacturing defect or production fault attributable to PEONISA.
If you believe your item has a manufacturing defect, please contact PEONISA and provide clear photographs and any relevant order information so that we can review the case.
Following review, PEONISA may offer an appropriate resolution depending on the circumstances, which may include repair, replacement, or another suitable remedy.
Differences in fit resulting from measurements or specifications entered incorrectly by the customer, or a change of preference after the order has been prepared, are not considered manufacturing defects and do not qualify for return or exchange.
Cancellations
If you need to cancel or amend an order, please contact PEONISA through WhatsApp as soon as possible.
Cancellation or amendment may be possible before preparation begins.
Once preparation, customization, alteration, or production has started, cancellation or changes may no longer be possible.
Any approved cancellation will be handled according to the order status and payment arrangements.
Care Instructions
To preserve the quality, embroidery, and detailing of your PEONISA piece, please follow the care instructions provided for the product.
For certain embellished or detailed designs, steam cleaning or gentle hand washing is recommended.
Avoid harsh washing methods where they may affect delicate embroidery, trims, or fabric finishes.
Where specific care instructions are shown on the product page, those instructions should always take priority.
Pricing & Payment
Prices displayed on the PEONISA storefront are shown in Saudi Riyals unless otherwise stated.
The final order amount will be confirmed with you through WhatsApp before the order is completed.
Any applicable shipping charges or other order-related costs will be communicated before final confirmation.
Payment arrangements will be provided by PEONISA after the order details have been confirmed.
Order Accuracy
Customers are responsible for reviewing product selection, quantity, measurements, delivery details, and any item notes before confirming an order.
PEONISA will prepare the order based on the information provided by the customer.
If any information appears incomplete, inconsistent, or unclear, PEONISA may contact the customer before proceeding.
Terms of Service
By placing an order with PEONISA, you agree to provide accurate information and to review the confirmed order details before completion.
PEONISA reserves the right to decline or cancel an order where an item is unavailable, customer information is incomplete, product or pricing information contains a material error, or the order cannot reasonably be fulfilled.
Product colours, textures, embroidery, handcrafted details, and fabric appearance may vary slightly due to materials, lighting, display settings, and the nature of handmade work.
Nothing in these terms limits any rights that cannot legally be excluded under applicable law.
Contact & Support
For order assistance, product questions, measurements, delivery enquiries, manufacturing concerns, or other support, please contact PEONISA through WhatsApp.
WhatsApp: +966 57 268 0341 — Contact via WhatsApp